Thanks for checking out our delivery and returns page - please remember, all local delivery orders of £50 and over will receive a £3 discount on the delivery costs listed below
- Click & Collect = FREE
- Local Van Delivery (Postcode KY1 - KY8, KY11, KY12) = £3.00 Delivery Charge
- Local Van Delivery (Postcode KY9, KY10, KY13 - KY16, EH1-EH17, EH20-EH21, EH28-EH30, EH48, EH49, EH51 - EH54, FK2, FK3, FK5, FK7, FK9, FK10, FK13) = £5.00 Delivery Charge
For those customers further afield we are delighted to re-introduce a courier delivery service on a trial basis. Deliveries are available from Tuesday 14th of November until Wednesday 13th of December when we will review and make a decision on if we can continue this service. For full information and FAQ please see below.
We offer a dedicated delivery service in Kirkcaldy, much of the Fife area and Edinburgh at the cost of £3 or £5 depending on location. Place and order for £50 or over and receive a £3 discount on your delivery charge.
We will NOT be able to process orders on the next day or same-day basis. Please select a delivery day at checkout, if we do not deliver to your postcode area on the selected day your order will be delivered on the next delivery day to your area as detailed below.
Van deliveries are made to the following postcodes every week and are shown in this table
For deliveries out-with the Local Area (as above)
We are delighted to bring back our courier deliveries. We want everyone to be able to enjoy our products across the country – especially our Buffalo products. You can order most of our products online with a few exceptions – like ice cream! On the product page, we will let you know if the item is excluded from courier delivery.
Which days of the week do we deliver?
We dispatch twice per week for delivery to you on either Tuesday or Wednesday.
If you in a 2-day delivery area, the delivery day may be required to change from what you have selected. Our team will contact you to advise of any amendments required.
Which courier do you use?
DPD provide our courier service, they offer a parcel tracking service which can be accessed through their App or website
How much is delivery?
Our courier charge is £10.95 per delivery, which covers the cost of specialist packaging and courier fee’s. Our courier delivery service is free on orders of £100 or more.
Is there a minimum order value ?
We have no minimum order value, however we do set high standards for ourselves which includes an eco-friendly shipping policy. By optimising available box space, we actively encourage considered ordering; a necessary measure to ensure the healthy and sustainable growth of our business.
Can I choose my delivery date?
For now we dispatch two days per week for delivery to you on a Tuesday or Wednesday. You will be prompted to select your delivery date when checking out.
Do you substitute items?
No we do not substitute items, if a product is not available we will contact you to make your choice of action.
What happens if I add an item that cannot be delivered?
For products that are ineligible for courier delivery, we explicitly mention this in the product text. However, should you include such an item in your cart, our website will not allow you to progress to the checkout stage if you have selected a product which is not compatible with your chosen delivery method.
Can I track my order?
Yes, DPD encourage you to track your order throughout its journey. Please follow the instructions on the SMS and/or email you'll receive once your order ships. You then have more control over your delivery
Can I change my delivery date once my order has shipped?
No, due to the nature of perishable goods this is not possible.
Can I change my delivery address once my order has shipped?
Changes cannot be made to packages on a next day delivery service.
Can I request where my order is left?
Please leave your preferred “safe place” in the comments box when you place your order. If you want to update this once you’ve placed your order - DPD's app, which you can download on the AppStore or get it on Google Play, enables you to manage your delivery
How will my delivery be packaged?
For this initial trial period we are using Chilltek Fastfill foil lined boxes. They combine an integrated triple layer foil and bubble liner with a sturdy cardboard frame to provide maximum insulation shielding against heat transfer and reflecting almost 100% of radiant heat. The foil liner can easily be separated from the cardboard box for recycling. The ice packs can be reused, or simply defrosted and the liquid poured down the sink. Our packaging keeps our products at the required temperature for up to 60 hours depending on the outside temperatures.
Where do you deliver next day?
We can reach almost all mainland UK postcodes on a next day delivery service; some areas of the Scottish Highlands (listed below) are only available on a 2-day delivery service
Which postcodes do you deliver to using DPD's 2 -day service?
AB31 to AB56, FK17 to FK21, IM1 to IM99, IVI to IV39, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA40, PH19 to PA26, PH30 to PH41, PH49 to PH50
We do not deliver to:
- Channel Islands
- Isles of Scilly
- Northern Ireland
- Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
- Republic of Ireland
- Outside of the UK
Can I cancel my order?
Yes of course, please email orders@thebuffalofarm referencing your order number no less than 4 working days before your chosen delivery date.
Why is there no packaging returns service?
Offering this service would not only be unhygienic but we calculated the carbon footprint of returning used packaging to be higher than if you recycled it.
Please ensure you are available to receive your order!
Once you have received your order, we recommend removing meat from the shipping box and storing in your fridge or freezer as soon as possible.
...all orders are subject to stock availability and customers should note that in adverse weather conditions, deliveries may be delayed. In the rare event there is any issue with your delivery, we will do everything we can to make it right - we value and seek long-term relationships with our customers.
If your order is incorrect or damaged, please call or email us as soon as possible after receiving your order and we'll do our best to rectify any problems as quickly as possible.
Please inform us as soon as possible of any items incorrectly supplied. We will arrange collection and either provide a refund to the same payment card used to place the order or supply the correct item by return.
Defective or Damaged Products
If the products received are defective or damaged, we will offer a replacement or a full refund (including postage costs). Please note that goods must be returned before the Use By date.
Our Quality Guarantee
If you are not completely satisfied with any products you receive from the Buffalo Farm, please tell us and we will either replace the product or refund you the purchase price.