This has been such a difficult time for everyone, and I have to say a massive thank you to our customers who have shown us tremendous support, and most importantly to our staff who despite such a time of uncertainty, have worked to get every order complete and keep our shelves stocked.
We have moved to a new shift pattern, which separates our staff into teams, and we have had to adjust our opening times slightly to accommodate. This is for the welfare of all our colleagues allowing them to have a balance of work and time at home, but also allowing us to remain open and operational if the unthinkable happens and one of our team requires to be isolated.
Thank you to those customers that have been so understanding when we have rescheduled deliveries to allow us to make these changes.
We will, like any business, continue to review this – and we will keep you updated with any necessary information around opening times and delivery schedules.
Boglily Steading, and our Butchery counters at Blacketyside and Craigies Farm shop all remain open. We have had to implement guidance on social distancing, and we would politely ask that all our customers adhere to this, for everyone’s safety.
If you are well and are able to travel, our shop will remain open for customers to choose from our selection. We are pleased to offer a safe environment, without the stress of the supermarket and don’t forget – you can pick up some other essentials including bread from Barnetts of Anstruther and selection of seasonal vegetables from Raith Fruit - click here for more info
If you have neighbours, family or friends who do not have internet access or are not confident in placing online orders – please ask them to call us on 01592 646252, where we will take their order and process a card payment over the phone. This also applies to any key workers who just can’t fit in the time to order online – please just give us a call and the team will be happy to help.
It has been quite a challenge to keep up with demand, and we would urge our customers to order only what you need. At the same time, feel free to order ahead - if you could just let us know in the notes section when you check out when your order is needed.
The national issue has been that supply could not keep up with demand, and this has caused us many problems with product availability and pricing. This has meant that we have had to remove the packs that so many of our customers have previously enjoyed, including our pick and mix.
As a result, we have limited the availability to three packs at the moment which you can find by clicking here
We are positive that changes in pricing will start to come down, and availability will continue to return to a normal level, we are starting to see signs of this now. Our promise is that we will always reflect any decreases in prices to our customers, and we look forward to getting back to the great deals that we are proud to offer.
In line with Government guidance, The Bothy will be temporarily closed for the foreseeable future.
Our team of chefs will continue to support our pie production and bakery team, as well as supplying our shop with a select range of ready meals, soups and sides.
A final thank you again for your support, we are truly grateful.
Steve & The Buffalo Farm Team