Delivery & Returns

  • Click & Collect = No Delivery Charge
  • Local Van Delivery (Postcode KY1 - KY8) = £3.00 Delivery Charge
  • Local Van Delivery (Postcode KY9 - KY16, EH1-17 and EH30) = £5.00 Delivery Charge
  • Courier Delivery (Mainland UK not including some Highland & Island postcodes - please phone to check if in doubt) = £8.50 Delivery Charge

We deliver in Fife and Edinburgh 6 days a week, Monday to Saturday. When you order please select your preferred delivery date, if we cannot accomodate this we will contact you. 

Please note - delivery is only available to UK mainland. No delivery available to Islands or Northern Ireland but this is something we are working on improving so that we can service these areas in the future. 

£3 delivery discount on all delivery orders £50+

See below for full details...

Local Delivery

We offer a dedicated delivery service in Kirkcaldy, much of Fife area and Edinburgh at a cost of £3 or £5 depending on location. For our customers further afield we can organise a courier service. Place an order for £50 or over and receive a £3 discount on your delivery charge.

COVID-19 UPDATE -  We are currenlty faced with an unprecedented amount of orders especially for collection and local delivery.  We will NOT be able to process orders on a next day or same day basis.  YOUR ORDER WILL BE PROCESSED WITH A 7 DAY LEAD TIME - please select a date required from the calender, if we cannot achieve your requested date we will contact you.  

  • Local Van Delivery (Postcode KY1 - KY8) = £3.00 Delivery Charge or FREE for orders £50+
  • Local Van Delivery (Postcodes KY9 - KY16, EH1-EH17 and EH30) = £5.00 Delivery Charge or reduced to £2.00 for orders £50

For those self isolating  - we are offering a collection service where you can drive to our car park and one of our colleagues will bring your order to you.  Please add in the notes section the date you wish to collect - within the guidlines above - and give us a call when you arrive with your order number. 

 

 

Courier Delivery

DUE TO THE CURRENT SITUATION IN THE WORLD WE HAVE EXPERIENCED AN UNPRECEDENTED AMOUNT OF ORDERS - COURIER DELIVERIES WILL BE SENT OUT AS SOON AS POSSIBLE WITH A MINIMUM 7 DAY LEAD TIME

We endeavour to dispatch your order to arrive on your requested delivery date, however dependant on availability of products that may not always be possible.

  • Courier delivery days are Tuesday to Friday

  • It is possible to arrange for a Saturday courier delivery but please phone the office to arrange this rather than placing your order on the website as there is a significantly higher courier charge and we would need to make special arrangements.

If you wish to order further in advance please select your preferred delivery date at checkout.

All our meat is clearly labelled and vacuum packed to ensure its superb quality is not lost. The beauty of vacuum packing is that the meat can be kept fresh if refrigerated for up to two weeks. The vacuum packed cuts are packed into chilled polystyrene boxes before being sent to our customers by courier on a next day delivery. This also means that home freezing is easy - just put the packs you do not want to use within the next few days in the freezer. Once defrosted, the meat is of the same exceptionally high quality as the day it left us. 

If no one is available at your address to take delivery, we will, wherever possible, follow the instructions you have given us of where to leave the goods. If we leave the goods on your doorstep or with a neighbour, and they are stolen or damaged, we do not accept any liability and would only offer you a refund or other compensation at our complete discretion.

Click and Collect – Shop collection

COVID-19 UPDATE -  We are currenlty faced with an unprecedented amount of orders especialy for collection and local delivery.  We will NOT be able to process orders on a next day or same day basis.  YOUR ORDER WILL BE PROCESSED WITH A MINIMUM 7 DAY LEAD TIME - please notify us of a convenient date in accordance with that guidance, if we cannot achieve your requested date we will contact you.

We always endeavour to match customers’ orders but sometimes this is not achievable and a similar product/weight/value may be substituted to complete the order.

 

Returns

If your order is incorrect or damaged, please call or email us and we'll do our best to rectify any problems as quickly as possible.

Incorrect Products
Please inform us as soon as possible of any items incorrectly supplied. We will arrange collection and either provide a refund to the same payment card as used to place the order or supply the correct item by return.

Defective or Damaged Products
If the products received are defective or damaged we will offer a replacement or a full refund (including postage costs). Please note that goods must be returned before the Use By date.

Right To Cancel
You can cancel your order up to the point of despatch. 

Our Quality Guarantee
If you are not completely satisfied with any products you receive from the Buffalo Farm please tell us and we will either replace the product or refund you the purchase price.